Question 1

HOW DO I BOOK SOFT PLAY?

Accepted Answer

After submitting your booking inquiry form for soft play, you will receive a text to confirm.
 There is a refundable cleaning deposit of $100. The deposit will NOT be refunded if the equipment is dirty, wet, damaged, stained, moved, or the balls are not inside the ball pit at the time of pickup. 
Booking is not confirmed until the deposit is 
received.

***Deposit does not go toward balance. ***

Booking is not confirmed until the deposit is received.

Delivery Fee is applied depending on the location.

Question 2

DELIVERY FEE

Accepted Answer

DELIVERY FEE is applied depending on the location for party / event.

Question 3

WEATHER

Accepted Answer

If there is a 30% chance of  rain we will not set up. If it rains on the date of your rental you must move your event indoors or reschedule for a later date. Once the equipment is set up there will be no rescheduling. If rain starts to occur during the event, we will return for pickup.

No refund will be issued!
****WE DO NOT SET UP IN THE RAIN****

Question 4

HOW CAN I USE SOFT PLAY?

Accepted Answer

Soft play can be used for birthday parties, community events, play dates, rainy days, and weddings and more. We Bring the fun.

Question 5

CANCELLATIONS

Accepted Answer

If cancelled within 7 calendar days prior to your event your deposit can be refunded. Cancellations made less than 7 days from the event will result in the loss of your deposit.

If owner cancels for any unforeseen circumstances. Full refund will be given

Question 6

WHAT SAFETY MEASURES ARE IN PLACE FOR COVID?

Accepted Answer

Our soft play equipment including our ball pit balls is thoroughly sanitized and disinfectant after each use, using products to kill 99.9% of harmful bacteria, viruses, mold, fungus, and germs. Equipment will be sanitized upon arrival and when picking up

Question 7

WHAT AREAS DO YOU SERVICE AND HOW FAR WILL YOU TRAVEL?

Accepted Answer

We service the Chicagoland area, Suburbs and northwest Indiana.

Question 8

WE BRING THE FUN!

Accepted Answer

we bring the fun for children ages 1-5 years old

FAQ

Frequently asked questions